Refund Policy

Last updated: July 2026

1. All Sales Are Final

ZufaPro POS is a digital software product delivered electronically as a license key and downloadable installer. Because of the digital nature of the product, once a license key has been issued, all sales are final and non-refundable, except as described below.

2. When a Refund May Be Considered

We will consider a refund request only if:

• The software is non-functional and we are unable to resolve the issue after reasonable support efforts; or
• The software delivered does not match the description of the package purchased.

Refunds are not provided for change of mind, incompatibility with hardware or third-party software not disclosed as a requirement, or failure to read the product description before purchase.

3. Refund Request Window

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this window will not be eligible for a refund.

4. How to Request a Refund

To request a refund, contact us at support@zufapro.com with your order number, the email address used at checkout, and a description of the issue. Each request is reviewed on a case-by-case basis.

5. Review Process

All refund requests are manually reviewed. We may ask for additional information or troubleshooting steps before a decision is made. Approved refunds are processed back to the original payment method through our payment processor, Lemon Squeezy, and may take several business days to appear depending on your bank or card issuer.

6. License Deactivation

If a refund is approved, the associated license key will be deactivated and the software will cease to function upon its next validation check.

7. Contact

Questions about this policy can be sent to support@zufapro.com.